Privacy Policy
Effective Date: [December 2024]
RBCC Services Ltd ("RBCC Services", "we", "our", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have in relation to your information.
1. Introduction
This Privacy Policy applies when you visit our website, make an enquiry, or communicate with us. It also applies to our business customers and prospective customers. RBCC Services Ltd is the controller of your personal information.
2. Data We Collect
We may collect the following information:
- Contact details such as name, email address, phone number, and company.
- Business information including billing, shipping, and order details.
- Website usage data such as pages visited, referring URLs, device and browser information (via cookies and similar technologies).
- Communications including messages sent via our contact form or email.
3. How We Use Data
- To respond to enquiries and provide customer support.
- To process and manage orders, deliveries, and invoices.
- To maintain the security and performance of our website.
- To communicate important updates about our services and terms.
- To comply with legal and regulatory obligations.
4. Lawful Bases
We process personal data under the following lawful bases: performance of a contract, legitimate interests (such as providing and improving our services), legal obligations, and consent (where obtained).
5. Cookies
We use cookies and similar technologies to understand website usage and improve user experience. You can control cookies through your browser settings. If we implement non-essential cookies, we will provide appropriate consent tools.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law, accounting, or reporting obligations.
7. Sharing & Disclosures
We may share your information with:
- Service providers who help operate our website, payment, logistics, and customer support.
- Professional advisers (legal, accounting) where necessary.
- Authorities, where required by law or to protect our rights.
We do not sell your personal information.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion or restriction of your data in certain circumstances.
- Object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
- Data portability, where applicable.
To exercise your rights, please contact us using the details below.
9. Security
We implement appropriate technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Services
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, and we encourage you to review them.
11. Children’s Privacy
Our services are intended for business customers and are not directed to children. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.
13. Contact Us
RBCC Services Ltd (Company Reg No. 14004056), England